Terms & Conditions

By submitting an order with Gibson Print (Gibson Universal LLC d/b/a DemPrinting.com and Gibson Print), the customer agrees to these Terms & Conditions of Sales as stated:

Due to due to historically high order volume, labor shortages and supply chain delays, we are not able to guarantee firm shipment or delivery dates.  Production lead times can vary, so all ship dates are estimates. Rush service is available on some items.

Carriers are not guaranteeing transit time for ground or expedited shipments, so firm in-hand dates cannot be guaranteed at this time.  Best practice is to order early with extra time to allow for potential production and shipping delays.

Our rates and prices are subject to change based on materials costs and market fluctuations. 

We accept all major credit cards - Visa, MasterCard, Discover & Amex.

Net 30 day Credit Terms will be considered, upon approval of credit references. Note that unless credit terms are extended, orders will not be produced until payment is received.

All cancellations and changes to an order must be submitted in writing and are subject to confirmation. Changes must be made within 2 working days of your order being placed, and at least 2 working days prior to estimated ship date. Orders may be delayed if changes are requested. Cancellations, if accepted, are subject to charges for the work already completed including artwork, setup charges, and production cost. Some cancellations cannot be accepted.

Standard production time is between 1-5 business days on most items. 
Some items require 10 or more business days. Additional imprints, email proofs, PMS Match and above catalog quantities will add one or more production days.

Rush Service availability is listed on product pages including production time and rush charges for each item. Rush orders must be received by 2pm EST. Production time does not include day order is received; production time will begin after approval of credit, receipt of usable art or approval of proof. Standard and Rush Service can vary in peak-season. Between August and November all orders are subject to our standard conditions of sale and review prior to acceptance.

Due to the difficulty of manufacturing exact quantities, we reserve the right to over-run or under-run of up to 10% of ordered quantity. We do not bill at exact quantities, nor will you be expected to pay for over-runs.

All shipments are considered FOB Gibson Print plant in Henrico, VA. Some orders or items may ship separately from other origins or locations. Most orders will ship via UPS Ground; we do not ship with non-union FedEx services unless absolutely necessary. Some orders will not be available for pickup from Gibson Print’s plant.

Orders which weigh more than 200lbs will ship via LTL freight truck to you. These orders cannot be picked up from Gibson Print’s plant. LTL Truck drivers will deliver a pallet to you and unload it outside, usually in your driveway or garage. The pallet which goods are delivered on will be your responsibility to dispose of as you see fit. If a lift gate is not required at your home or business, let us know.

Customer pick-ups or customer-arranged truck pick-ups will be for the next day after schedule ship date by preferred carriers. This must be arranged in advance with our team; no drop-in pickups will be fulfilled.

Shipping weights are calculated by our website and are approximate. All cartons are subject to dimensional adjustments by carrier. 

At this time, we are unable to ship to P.O. Boxes. You must provide a residential or commercial shipping address.

All shipments leave the factory in good condition after inspection. All shipments should be thoroughly checked upon arrival. Factory must be notified within 30 days of any defects, omissions or errors in printing or shipping, and must receive samples for inspection prior to return authorization. Only authorized returns will be accepted. If returned goods are inspected and found to be acceptable they will be made available for reshipment and no credit will be issued. No credit will be issued if merchandise is not available for return. Gibson Print’s liability shall not exceed the value of the order. 

If for some reason you are wholly unsatisfied with your purchase, Gibson Print will work hard to make the situation right. However, as you are engaging us to perform custom manufacturing, refunds are not possible in full. 

Unless specified, we reserve the right to select the best method of shipping, including overnight air service to meet the event date specified on your purchase order. We will use our preferred carrier and bill for shipping. We are not responsible for carrier delays. Most shippers including UPS, FedEx and Truck carriers no longer guarantee delivery dates on any shipments due to weather, roadway delays and labor/driver shortages. You are responsible for the cost of goods if the shipper fails to deliver on time.

Estimated delivery costs are valid for 30 days and subject to change based on delivery time, loading dock availability and carrier surcharges. Our online shipping rate calculator is based on our negotiated rates.

Subject to $25/carton chargeback which will be invoiced later. Address must include suite number. We are not responsible for carrier delays.

Must be received 2 days prior to shipment. Change of address after order has been confirmed will be charged $10 to reprint labels. If cartons have already been labeled add $1.00 / carton.

Product colors can vary slightly from one production run to the next. PMS numbers are not always an exact match. Color variations must be considered acceptable. If clarification of product is required, let us know. We cannot guarantee color matching or an exact color print based upon a monitor’s settings, regardless of how accurately it was calibrated. Silk Screen signage can be accurately printed using precise PMS values. Digitally printed signage uses CMYK values, and can have slight color variations. Slight color variations should be considered acceptable and will not be considered production mistakes. We use out best judgment, based on years of experience, to get the right color from each print. If color is critically important to you, we advise you call in advance, and pay for a press proof to achieve the precise look you are shooting for.

Due to market volatility and materials availability, we reserve the right to substitute substrates, materials or products of similar pricing, value and style for those shown on our site.

Due to the nature of plastics, scuffs and scratches can be seen on some plastic items. This is unavoidable in the manufacturing and printing process. These marks are not considered a defect and will not be eligible for credit.

Colors can vary by dye-lot. Small variances in color are not considered defects. Stitching can also vary +/- ½” - all corners are not exactly square - we will align imprints accordingly. Slight misalignment with the sides will be considered acceptable. Non-woven material has a textured surface that is visible through the imprint especially with heavy ink coverage and is considered acceptable. Cotton fabrics are not 100% color fast – slight bleed over time is accepted.

By placing an order with Gibson Print, the purchaser represents the authority to purchase and distribute merchandise with the names, logos, trademarks and copyrights provided with your order and agrees to indemnify and hold harmless Gibson Print, its affiliates and representatives from and against all claims, liabilities and expenses arising out of or relating to an actual or alleged infringement of any trademark, copyright, service mark, etc.

Our Union label will be applied to your artwork unless expressly requested. We are members of Teamsters Graphic Communications Conference Local 72-C and are authorized by contract to print our Allied Printing Trades Council label (#27) on any substrate we print or cause to be printed, imported or domestic. Our subcontractors are union shops and are authorized to print our union label on our behalf. Some items may be printed with our subcontractors' label.

Under no circumstances are you or any other party permitted to cause our Union label to be printed by any other entity; this is a violation of the Allied Printing Trades Council's rights and will be prosecuted to the fullest extent by them without restriction. 

DemPrinting.com, Gibson Print, Gibson Universal, KnockNotes, the Made In Virginia bug, and others are our service marks or registered service marks or trademarks. Other product and company names mentioned on this website may be trademarks of their respective owners. Do not use such without express written consent. 

All imprinted merchandise shown on our website is for illustration and does not imply endorsement and/or availability for sale to anyone other than the owner of the logo.

Most products in this catalog will be manufactured to meet your order requirements. All orders are subject to acceptance based on inventory availability at the time. We will work with you to find an appropriate substitute, but cannot accept liability for inability to ship due to stock shortages.

Gibson Print is not liable for non-fulfillment due to strikes, fires, weather, customs delays, inability to obtain raw materials, or other causes beyond our control. We are not liable for consequential or special damages due to any delay.

We make available through our website, or through other websites, templates, forms, checklists, business documents and other documents (collectively, "Documents"). These Documents are provided on a non-exclusive license basis only for your personal one-time use for non-commercial purposes, without any right to re-license, sublicense, distribute, assign or transfer such license. Documents are provided for a fee and without any representations or warranties, express or implied, as to their suitability, legal effect, completeness, current-ness, accuracy, and/or appropriateness. The documents are provided "as is", "as available", and with "all faults", and we and any provider of the documents disclaim any warranties, including but not limited to the warranties of merchantability and fitness for a particular purpose. The Documents may not be appropriate for your particular needs.

Often, city, county, or state laws may require different / additional provisions to ensure the desired compliance or result. You should consult with legal counsel to determine the appropriate legal or business documents necessary for your particular transactions, as the Documents are only samples and may not be applicable to a particular situation.

Please note: information contained on or made available here is not intended to and does not constitute legal advice, recommendations, mediation or counseling under any circumstance and no attorney-client relationship is formed. We do not warrant or guarantee the accurateness, completeness, adequacy or currency of the information contained in or linked to the Site. Your use of information on this website or materials linked to our Site is entirely at your own risk.